Premier Inn Thurrock East hotel

30.01.2025

Check-in staff are very polite and very helpful they go that extra mile to make your stay more enjoyable

26.01.2025

Wonderful stay with my family

12.01.2025

Be aware of parking policy at this hotel.Have used this hotel many times on our visits to Thurrock to visit family and have never had a complaint.This time when booking room on the 17/11.2024 I also booked and paid for parking.from 14-00 hrs 21/12/24 until 10-00 hrs 22/12/24.On arrival at 14-02 I checked in at reception and presented my paper work and ask where to park was told anywhere in the car park Left Hotel following day at 07-40 0n the 6/1/25 received a parking charge of £57 from Horizon parking on behalf of premier inn.Booked and payed on line and checked in at reception for parking what more can i do CUSTOMERS BEWARE Would anyone suggest contacting BBC ONE SHOW to inform viewers what is going on with Premier Inn hotels who still show free parking parking on there website

07.01.2025

Room won't stay warm. Have to keep putting It back on. When you do even though the heat comes from the wall unit the noisy fan in the room groans constantly. Pub next door is worse than a funeral home. No tv no music nothing on walls no ambience no beer no food and if you use the toilet the light goes off after 5 seconds so they can save money on their electric bill so you have to keep waving your hand in the air. Overall Avoid this place

07.01.2025

Had my van broken into and there was no support from the staff. They just shrugged there shoulders and said what donyou want us to do.... Rooms are very dated and smell old and stale. The bathroom has mould and fixing are hanging off the walls. The bed looked and smelled like someone had already slept in it. The pub/restaurant next door is awful no staff and the food (that's if they have it) is very poor standard. I was ment to be stopping for 3 nights, I've know gone to the travel lodge down the road. DONT NOT BOOK THIS HOTEL.UNLESS YOU WANT AN AWFUL STAY AND SERVICE.....

31.12.2024

Not good at answering the phone.

30.12.2024

Location is OK- traffic can be bad around lakeside. For the hotel: The staff are fantastic (a lock broke on our room, but the night manager figured out how to fix it. He was brilliant - really helpful and kept us up to date with what was going on). The rooms are tired though - we had a little bit of mould on the corner of our room and bathroom ceiling and there was some stains in both the room & bathroom (especially the toilet seat);which was disappointing. The linen was clean though. Paying for parking was also unexpected. Brewers fayre food and service was good.

15.12.2024

A group of 5 mature couples annual Xmas stay for Xmas, shopping at lakeside and a meal. We have stayed previously here never again. Awoke this morning to one of our cars being stolen in the night which staff watched happen. To be informed this is a recurring problem with cars being stolen??? The pub next door closed at 9.30 apparently wouldn't serve us??? Rude obnoxious staff in brewers fayre

07.12.2024

Stayed here on Friday night and iv got to say lucy is a absolute credit to premier inn and I hope she is commended for what she does. Absolute diamond she is. Zac

26.11.2024

Numerous vans broke in to during my stay and despite cctv being on reception staff still just sat chatting between themselves

25.11.2024

Had to be moved due to extreme damp in ground floor room, we advised the next day and we were moved immediately.

25.11.2024

Son left his cross there bu accident called to ask said they have them and keep for 3 months went back to collect and staff member had taken them from lost property and now they couldn't find them.

24.11.2024

Evrithing is ok

31.10.2024

Awful premier inn. Stay at others. We had loads of kit for work and we had to trek our luggage up a flight of stairs and walk all the length of the building. 120 steps from the stairs! Awful layout. No lift. The stairs are down one end of the building and not in the middle. Rooms are mediocre compared to other premier inns. No purple lighting. No pubs nearby because the pub opposite is closed due to leaking issues. Closest pub is a 6 minute drive away. I have to get an Uber as I’m too scared I’ll loose my parking place near the hotel and have to walk even further in the morning.

20.10.2024

Stopped here for a business trip. Nice quiet room, comfy bed as you'd expect. Personally I wouldn't order the breakfast again from Brewers Farye next door as it was very bland.

10.10.2024

Had winter duvets on the beds in summer. Come on!

08.10.2024

I have had a great experience every time I’ve checked in at the Thurrock East location. Loredana at the front desk has always been very welcoming, kind and thoughtful on every check in and check out! She has a welcoming smile and attitude and it made the stay very comfortable. Thanks Loredana !

04.10.2024

Great place great location 👍 good food

22.08.2024

Good location. Nice rooms but VERY STUFFY with no air con ! Can't open windows wide enough to circulate the air!

16.08.2024

Very hot in here. No air con and no cross ventilation.

13.08.2024

Usual Premier Inn experience, again room way too hot and airless to sleep. Not restful at all.

10.08.2024

Tired rooms with poorly mended wall repairs

26.07.2024

This was different from a normal, premier inn. This was an old, premier inn.

24.07.2024

Ok

20.07.2024

Put in a second floor room with no lifts to upper floor, loads of luggage went to reception and had room changed, will not be staying again

16.07.2024

Staff very nice and helpful